Refund Policy

Due to the handmade and one-of-a-kind nature of our pieces, all sales are final.

We kindly ask you to select your size carefully before completing your purchase. If you have any questions regarding sizing, we are happy to assist you prior to ordering.

Each stone we work with is entirely natural, which means variations in color, texture, and tone are to be expected. These differences make every piece unique and are part of its inherent beauty.

If, for any reason, you are not fully satisfied with your order, please contact us as soon as possible to hola@porxibalba.com. 

By purchasing from Xibalba, you are acquiring a one-of-a-kind, 100% handmade piece crafted in a small jewelry studio with intention and respect for the material. Subtle irregularities are not flaws, but rather signatures of the handmade process that reflect the authenticity and character of each creation.

Jewelry Care

Each Xibalba piece is created to last, but proper care will help preserve its beauty over time.

We recommend storing your jewelry in a dry place, away from direct sunlight and humidity. In case of contact with water, perfumes, lotions, and harsh chemicals, clean with a jewelry cloth as these products may affect the shine of the metal.

To clean your piece, gently wipe it with a soft, dry cloth. Jade and other natural stones should be handled with care and intention, honoring their organic nature.

Ring Sizing Assistance

We encourage you to confirm your size carefully before placing an order. If you are unsure, we are happy to guide you through the sizing process or answer any questions prior to purchase.

We encourage you to use a digital tool to measure your ring size; such as https://ringsizer.moonmagic.com/

Our goal is for your piece to feel as perfect to wear as it is to behold.